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Welcome to Camino Edibles. We’re committed to ensuring that every customer receives high-quality products delivered in a timely, secure, and reliable manner. This Shipping and Returns Policy outlines the terms and conditions surrounding the shipment of our products, including delivery methods, processing times, shipping restrictions, returns, refunds, and exchange procedures. We encourage all customers to review this policy thoroughly before placing an order.
1. Overview
This Shipping and Returns Policy applies to all orders placed through our official website and any affiliated platforms where Camino Edibles products are sold. By purchasing from us, you agree to the terms laid out in this policy, in addition to any Terms of Service and Privacy Policy that govern our website.
2. Shipping Eligibility and Restrictions
2.1 Legal Compliance
Due to federal and state regulations regarding cannabis and cannabis-infused products, we only ship within states that permit the sale and distribution of cannabis edibles. At this time, we do not ship products across state lines, internationally, or to jurisdictions where cannabis is not legally permitted.
2.2 Age Verification
All customers must be 21 years or older to purchase Camino Edibles. Age verification is required at checkout and may be enforced again at delivery. By placing an order, you confirm that you meet the minimum age requirement under applicable law.
2.3 Geographic Limitations
We currently offer shipping within select U.S. states where the sale of cannabis edibles is legal and where we hold the appropriate licenses. States and zip codes where shipping is not permitted will be blocked at checkout.
3. Order Processing and Fulfillment
3.1 Order Confirmation
Once you place an order, you will receive an order confirmation email detailing your purchase, including items ordered, delivery address, estimated delivery time, and total cost. Please review this confirmation carefully and contact us immediately if any details are incorrect.
3.2 Processing Time
Orders are typically processed within 1–2 business days, not including weekends or holidays. Processing times may be extended during peak periods, sales, or due to supply chain delays.
3.3 Order Fulfillment
All orders are fulfilled from licensed distribution facilities. Every product is securely packaged to maintain freshness, potency, and discretion. Temperature-sensitive products are shipped in insulated packaging when necessary.
4. Shipping Methods and Delivery
4.1 Shipping Carriers
We partner with licensed and compliant carriers authorized to transport cannabis products within your state. Depending on your location, we may use one or more of the following:
- Local cannabis delivery services
- In-house delivery team (where applicable)
- Licensed third-party couriers
4.2 Delivery Windows
Estimated delivery windows are:
- Standard Delivery: 1–3 business days
- Express Delivery: 6–12 business days
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
4.3 Delivery Requirements
Deliveries must be received in person by someone 21 or older with a valid government-issued ID matching the name on the order. Carriers are required to verify ID before handing over any cannabis-containing products. Packages cannot be left unattended or signed for by a third party.
5. Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery location
- Chosen shipping method
- Order weight and quantity
- Seasonal promotions or discounts
Free shipping may be available for orders over a certain threshold (e.g., $100), depending on your location.
6. Tracking and Order Status
6.1 Tracking Information
You will receive a tracking link once your order ships. You can use this link to monitor the real-time status of your package.
6.2 Delays and Disruptions
While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by:
- Weather conditions
- Natural disasters
- Labor strikes
- Carrier issues
- Compliance holds
- Inaccurate or incomplete addresses
In case of a significant delay, we will notify you via email and provide updates as available.
7. Undeliverable Packages
If a package is undeliverable due to:
- Incorrect shipping address provided by the customer
- Failure to present valid ID upon delivery
- Refusal to accept the package
- Multiple failed delivery attempts
…the order will be returned to our facility. You will be contacted to either reschedule delivery or arrange for pick-up (if available). Please note that additional fees may apply for re-delivery.
8. Returns and Exchanges
Due to the perishable and regulated nature of cannabis products, all sales are final. However, we understand that issues can occur. The following outlines our exceptions and solutions:
8.1 Damaged or Defective Products
If you receive a damaged, defective, or otherwise compromised product, please contact our customer support team within 3 days of delivery. You must provide:
- Order number
- Photos of the product and packaging
- A description of the issue
If the claim is approved, we will offer a replacement or store credit, depending on the situation.
8.2 Wrong Items Received
If you receive the wrong product(s), please notify us within 72 hours of delivery. We will arrange for the correct item to be shipped at no additional cost. The incorrect product must be returned (if legally permissible) or destroyed under guidance.
8.3 Missing Items
If any item is missing from your order, notify us within 3 business days. We will investigate and, if confirmed, issue a refund or send a replacement.
9. Refund Policy
9.1 Eligibility for Refunds
Refunds are issued only in the following cases:
- Products were not delivered due to verified carrier error
- Order was canceled before fulfillment
- Item arrived damaged or unusable, and photo evidence was provided
- Incorrect product was delivered, and the return was successfully processed
9.2 Refund Process
Once your refund is approved, it will be processed within 5–7 business days. Refunds are issued to the original payment method used at checkout. We will notify you by email once the refund is complete.
Please note: Refunds may take additional time to appear in your account depending on your bank or payment provider.
10. Cancellations and Modifications
10.1 Canceling an Order
Orders may be canceled before they enter the fulfillment stage. Once processing begins or the order has shipped, cancellations are not permitted. To cancel an order, contact our support team immediately with your order number.
10.2 Modifying an Order
If you need to update shipping details or modify your order, please contact us as soon as possible. Modifications are only allowed before fulfillment begins.
11. Exchanges
At this time, we do not offer direct exchanges due to cannabis compliance regulations. If you received the wrong item or a defective product, please follow the return procedure, and we will issue a replacement if eligible.
12. Lost or Stolen Packages
Due to the delivery verification requirement, lost or stolen packages are rare. However, if your tracking indicates the package was delivered and you did not receive it, contact us immediately. We will:
- Investigate with the carrier
- Attempt to recover the package
- Offer support with filing a police report or insurance claim (if applicable)
Please understand that we are not responsible for stolen packages once delivery is confirmed and ID was verified. If you live in a high-theft area, consider using an alternate delivery address.
13. Temperature-Sensitive Products
Some Camino edibles may be sensitive to heat or cold during shipping. During extreme weather, we reserve the right to:
- Delay shipment for product protection
- Add cold packs or insulation
- Offer in-store pickup or same-day delivery (if available)
14. Contact Us
For any questions regarding your order, shipping status, or product concerns, please contact our customer care team:
15. Policy Updates
We may update this Shipping and Returns Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of our site and services constitutes your agreement to the revised terms.